Frequently Asked Questions
Everything you need to know about your Lorex Pro experience.
What is the standard shipping timeframe for electronic components?
We typically process orders within 24 hours. Standard domestic shipping takes 3-5 business days, while expedited options are available at checkout for urgent technical needs.
Do all Lorex Pro products come with a warranty?
Yes, all electronic devices and hardware purchased through Lorex Pro include a comprehensive 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item has been opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
How can I track my order status?
Once your order ships, you will receive an automated email containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Are your products compatible with international voltage standards?
Most of our professional electronics are dual-voltage (110V-240V). However, we recommend checking the 'Technical Specifications' section on the specific product page before purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For corporate bulk orders, we also offer bank wire transfers and net-30 invoicing upon approval.